Our cart is having issues with mobile phone orders, so if you can get on a computer or a tablet/iPad it will work perfectly. We know it's a pain, we're trying to get it fixed! Sorry for the inconvenience.
I purchased photos but haven't got any emails, can you help?
Once you have completed your purchase you should receive an email receipt from us thanking your for your purchase, you will then receive a second email with the relevant links to download your photos. If you haven't received these emails, please check your spam folders and if nothing has come through in 24 hours, please email us to let us know.
My date and photos are now gone from the website, where did they go?
We only have photos available for purchase through our site for 2 weeks from your surfing date. If you happen to see something you might want to purchase take note of the ID number and if the photos you want are removed, having the file ID number makes things a lot easier for us to locate your pictures for you to be able to still make a purchase. We do charge $15 to look up your photos, so please try and purchase within 2 weeks.
Say I wanna buy photos, what do I get for my money?
The size of your purchased shots are medium resolution pictures (3500px x 2000px) that are suitable for online social posting, and can be comfortably printed at 20 x 30 cm's (A4). We do not keep larger resolution copies of the photos so they are not available for purchase.
I looked in my time session and I don't have any photos, what's up with that?
We do our best to get photos of everyone surfing, however we have 1 photographer that takes the photos throughout the hour and if the sessions are busy we can't guarantee to get a shot of everyone. However, if you come by our photography hut before your surf session and have a chat with us, let us know any identifying features and we can make a point to look out for you!